Contact information

We'd love to hear from you! Whether you have a question, need assistance, or just want to say hello, here's how to reach us.

Email Support • Email: support@maxhobby.shop • Response Time: Within 24 hours during business days

What to Include in Your Email To help us assist you quickly, please include: • Your order number (if applicable) • The product name or SKU • A detailed description of your question or issue • Any relevant photos (for damaged or defective items)

Common Inquiries Shipping Questions • Check our Shipping Policy for delivery times and rates • Include your order number and tracking information

Return & Refund Requests • Check our Return Policy for eligibility • Include your order number and reason for return

Technical Support • Describe the issue in detail • Include product photos if applicable

Order Issues • Include your order number • Describe the problem clearly

Business Hours Our support team is available: • Monday - Friday: 9:00 AM - 6:00 PM (EST) • Saturday: 10:00 AM - 4:00 PM (EST) • Sunday: Closed

Social Media Follow us for updates, new arrivals, and special offers: • Instagram: @maxhobby.shop • Facebook: @maxhobby.shop

We look forward to hearing from you!