Refund policy

At MaxHobby, your satisfaction is our top priority. We want you to love every purchase, but if something isn't right, we're here to help.

30-Day Return Window You have 30 days from the date of delivery to request a return. After 30 days, we cannot offer a refund or exchange.

Eligibility for Returns To be eligible for a return, your item must be: • Unused and in the same condition as you received it • In its original packaging • With all original tags and accessories included • Accompanied by proof of purchase (order confirmation email)

Non-Returnable Items The following items cannot be returned: • Items that have been used, worn, or damaged by the customer • Items without original packaging or tags • Items purchased more than 30 days ago • Gift cards • Downloadable software or digital products

How to Initiate a Return

Contact our support team at support@maxhobby.shop with your order number
Describe the reason for your return
Receive a Return Merchandise Authorization (RMA) number
Ship the item back to us with the RMA number clearly marked

Return Shipping Costs • If the return is due to our error (wrong item, defective product), we will cover return shipping costs • If the return is for any other reason, the customer is responsible for return shipping costs • We recommend using a trackable shipping service for all returns

Refund Process Once we receive and inspect your returned item: • We will send you an email confirming receipt of your return • We will notify you of the approval or rejection of your refund • If approved, your refund will be processed within 5-7 business days • The refund will be credited to your original payment method

Late or Missing Refunds If you haven't received your refund yet:

Check your bank account or credit card statement again
Contact your bank or credit card company (processing times vary)
If you've done all this and still haven't received your refund, contact us at support@maxhobby.shop

Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at support@maxhobby.shop with your order number and details.

Damaged or Defective Items If you received a damaged or defective item, please contact us immediately at support@maxhobby.shop with: • Your order number • Photos of the damage or defect • A description of the issue

We will work with you to resolve the issue promptly.